Support Program Issues Intro
Here you can find usuall issues that are happening during competitions.
Network and internet connections
FairReplay Recorder
- I don’t get signals to the recorder
- I get signal breaks warning
- I get delta warning
- CPU is over 80%
- The recorder has stopped recording
- You want to turn on recorder and you get notice Application is already running
FairReplay Viewer
Packetsender
- I don’t see scoreboards on the Packetsender
- I have wrong Scoreboard IP on the Packetsender
- I see the same scoreboard twice on the Packetsender
- Errors on the Packetsender
- Failed API calls
- No connection to JM API
- Packetsender is receiving packets and sending, but they are not on live
- Don’t see contests on the scoreboard
Cutter
- I cannot choose recorder
- I cannot choose server
- Video cut is showing error
- Cutting is stuck to same video for a long time
- Cutting has stopped
- I lost connection to Recorder
- I lost connection to Packetsender
- Manual Cutting